Frequently Asked Questions
Everything you need to know about shopping with Auter.
What is Auter's return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our returns portal to start your request.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location and usually takes 7-14 business days.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.
Are your materials sustainably sourced?
At Auter, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible. You can find specific material details on each individual product description.
Can I track my order?
Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.